Barn door replacement

5

15 October 2017 , Nathaniel , Nova Scotia

Another great install!
Thanks again!

Garaga garage door review

5

09 October 2017 , Bernard , Nova Scotia

With respect to my latest purchase and contracted installation of three Garaga garage doors by SGM my experience has been nothing but positive. Both Shawn and Paula are personable and easy to get… Read more With respect to my latest purchase and contracted installation of three Garaga garage doors by SGM my experience has been nothing but positive. Both Shawn and Paula are personable and easy to get along with. The service was performed in a professional manner,on time and with no nasty surprises. No complaints whatsoever.

Business as Business Should Be

5

14 September 2017 , Sam , Nova Scotia

A truly pleasant and professional experience from first contact to final installation. I would heartily endorse and recommend SGM Garage Doors.

Garage Door Experts

5

09 September 2017 , John , Nova Scotia

I have dealt with SGM Garage Doors on two separate occasions within the past 10 months. First for two garage door openers on existing old doors and second for new garage doors.
On both occasions… Read more I have dealt with SGM Garage Doors on two separate occasions within the past 10 months. First for two garage door openers on existing old doors and second for new garage doors.
On both occasions Paula supplied detailed competitive quotes, product choices and installation scheduling. Shawn installed new openers and replacement doors and provided in service as well as maintenance advice. Everything that was quoted and scheduled happened exactly as promised. SMG Garage Doors are reliable, polite an

Excellent company

5

07 September 2017 , Keith , Nova Scotia

Great customer service and knowledgeable staff, courteous and professional installers!

Problems with installation

2

23 August 2017 , Keith , Nova Scotia

There was problems with bringing the incorrect hardware for the door installation when the drawings sent to the sales advisor clearly showed what was required. Our contractor indicated that the door… Read more There was problems with bringing the incorrect hardware for the door installation when the drawings sent to the sales advisor clearly showed what was required. Our contractor indicated that the door was slightly off level. This was one of the reasons that the door would not close tightly even after we applied a skim coat to the floor. The installer was uncooperative when our builder suggested that the tension could be adjusted so that the closed door would have a tight fit with the floor.

Company response:

I am sorry that your experience was not as good as we strive to provide. After multiple e-mails back and forth and eleven quotes trying to change from regular hardware to low headroom, back to regular with slightly different looks, we should have sent someone out to look at your project. For that I apologize, I will not make that mistake again. In saying that, in order to correct the issue we took the door back at no cost to you and ordered a new one with hardware that would better suit your needs with a small cost difference in hardware. Regarding the tension. The installer returned to your project and checked that the door was level. It was. If the tension was adjusted as suggested on one side to better fit the floor it would no longer be level and would go up and down crooked in the opening causing issues down the road. He did explain this to your contractor, I have requested a few times that you call at your convenience and talk with our installer as he would have explained this to you as well. Thank you for your feedback. We always appreciate it, and will use this as a way that we may even better improve.

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