Excellent company

5

07 September 2017 , Keith F (Kingston, NS)

Great customer service and knowledgeable staff, courteous and professional installers!

Problems with installation

2

23 August 2017 , Keith M (Lunenburg, NS)

There was problems with bringing the incorrect hardware for the door installation when the drawings sent to the sales advisor clearly showed what was required. Our contractor indicated that the door… Read more There was problems with bringing the incorrect hardware for the door installation when the drawings sent to the sales advisor clearly showed what was required. Our contractor indicated that the door was slightly off level. This was one of the reasons that the door would not close tightly even after we applied a skim coat to the floor. The installer was uncooperative when our builder suggested that the tension could be adjusted so that the closed door would have a tight fit with the floor.

Company response:

I am sorry that your experience was not as good as we strive to provide. After multiple e-mails back and forth and eleven quotes trying to change from regular hardware to low headroom, back to regular with slightly different looks, we should have sent someone out to look at your project. For that I apologize, I will not make that mistake again. In saying that, in order to correct the issue we took the door back at no cost to you and ordered a new one with hardware that would better suit your needs with a small cost difference in hardware. Regarding the tension. The installer returned to your project and checked that the door was level. It was. If the tension was adjusted as suggested on one side to better fit the floor it would no longer be level and would go up and down crooked in the opening causing issues down the road. He did explain this to your contractor, I have requested a few times that you call at your convenience and talk with our installer as he would have explained this to you as well. Thank you for your feedback. We always appreciate it, and will use this as a way that we may even better improve.

On time and budget

5

03 August 2017 , Stephen S (bedford, NS)

Working with SGM was a joy. During the construction of my garage there were a few bumps along the way, but when it came to the door things were flawless. Paula was friendly and very helpful and Sean… Read more Working with SGM was a joy. During the construction of my garage there were a few bumps along the way, but when it came to the door things were flawless. Paula was friendly and very helpful and Sean and Junior were very professionable when it came to the install. Very nice product!

Good Job

3

07 July 2017 , Bob D (Oakland, NS)

The Garaga product is new to me, however the installation was well coordinated with other contractor activity on site and was accomplished without any hiccups.

Garage Door installed,,,,

5

29 June 2017 , David C

Very happy with door,,, and service,,,, very good

Garage. Door

5

28 June 2017 , David C (New Germany, NS)

Great Door,,, we love it,,, works very well,,,

Read what other customers say about us

Rating Summary